At FramesKartier (https://frameskartier.com/), we aim to deliver high-quality optical frames, sunglasses, and eyewear accessories to your doorstep. We understand that plans can change, and you may need to cancel or return an order. Please review our policy below for details on cancellations, returns, and refunds.

1. Order Cancellation Policy

  • Before Dispatch / Processing:

    You can cancel your order within 24 hours of placing it, or before it has been dispatched, whichever is earlier. To cancel, please contact us immediately via our support email or customer care number. If cancelled in time, a 100% full refund will be processed back to your original payment method.

  • Customized / Prescription Eyewear:

    If your order includes custom prescription lenses that have already entered the edging or lens-fitting process, the cancellation may attract a nominal deduction for the lens processing fee.

  • After Dispatch:

    Orders cannot be cancelled once they have been handed over to our courier partner and dispatched. In such cases, you may choose to follow our Return Policy after receiving the product.

2. Return & Exchange Policy

  • Return Window:

    We offer a 7-day return/exchange window from the date of delivery for eligible unused products.

  • Eligibility Criteria:

    • The item must be completely unused, unworn, and in the same condition as received.

    • Items must be in their original brand packaging, including cases, cleaning cloths, boxes, tags, and authenticity cards.

    • Proof of purchase (order ID or invoice copy) is required.

  • Non-Returnable Items:

    • Custom prescription lenses made to individual specifications (unless damaged, defective, or incorrect upon delivery).

    • Clearance sale or promotional offer items (if explicitly marked as non-returnable).

3. Refunds Process

  • Inspection:

    Once your returned item is received and inspected by our team, we will send you an email/SMS notification regarding the approval or rejection of your refund.

  • Refund Method & Timeline:

    • Prepaid Orders (UPI / Cards / NetBanking): Approved refunds will be credited back to your original payment source within 5–7 business days.

    • Cash on Delivery (COD): Refunds will be issued via UPI transfer or direct bank transfer (NEFT) once you provide your verified account details.

  • Shipping Fee:

    Standard shipping fees (if applied during order placement) are non-refundable unless the return is due to a damaged, defective, or incorrect item sent by FramesKartier.

4. Damaged or Wrong Products Received

If you receive a damaged box, defective frame, or incorrect order:

  1. Please take photo/video proof immediately upon unboxing.

  2. Report the issue to us within 48 hours of delivery at our support email along with your Order ID.

  3. We will arrange a free replacement or issue a full refund without additional costs.

5. Contact Us for Cancellations & Support

If you have any questions or wish to request a cancellation, please get in touch with us: